Privacy Policy

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We are committed to the highest privacy standards. This section provides detailed information on when and why we collect your personal information and how we use it. All information is stored securely, collected lawfully and in accordance with the GDPR regulations which came into force on 25th May 2018. We will only collect data that is necessary for us to process your order and deliver the best possible service. 

We processes the following personal information when you place an order with us:

• Your name
• Email address
• Address
• Phone number
• Recipient's name (if provided)
• Recipient's address (if provided)
• Recipient's phone (if provided)

This information is gathered for processing and delivering your order. In addition, we may collect your IP address and use Cookies unless you configure your web browser not to accept them. We do not store or process your credit card details.

We require your personal information to process any orders that you make by using our website. If we don't collect this data during checkout, we won't be able to fulfil your order and comply with our legal obligations.

We rely on your consent for direct marketing communications. 

We will never sell or rent your personal data to other organisations for any reason. And we never share your personal data with any third parties for marketing purposes.

Any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. In the process of fulfilling your order or marketing requests we therefore pass your data onto the following parties:

• Payment Service provider - the payment gateway will require your name and billing address to process your card transaction.
• Delivery Companies - we pass your information onto our delivery companies so that they can deliver your parcel and also provide you with delivery notification emails and SMS alerts (if you choose to receive them).
• Web analytics - to improve your overall experience, our site uses web analytics software. This helps us learn about who visits our site, what pages are looked at, and what devices, operating systems or browsers are being used. This is performed through the use of cookies. We use this information solely to improve your experience on our website. Please note this information is completely anonymous.

We retain your information for as long as reasonably necessary to provide our products and services and to maintain records to satisfy tax and other legal requirements. Your personal data will therefore be kept securely or deleted upon request.